Secure Access OTP (QR Flow)
A sophisticated digital solution replacing traditional IVR systems, providing elite security authentication and geolocation-based access for ATM vaults.
How the QR-Powered Vault Access Works
ATM Request
Field engineer arrives at the ATM and initiates a vault access request.
QR Generated
A one-time QR code is issued to the ATM screen with an expiring token.
Mobile Scan
The engineer scans the QR with the Secure Access field app.
Cloud Verification
Identity, geolocation, and job assignment are validated in the cloud.
Vault Unlocked
An OTP is delivered and the vault is unlocked — every action is logged.
How It Works
A production-grade, three-step workflow that eliminates coordination overhead.
Detect & Ingest
Incidents flow in from ATMs, monitoring systems, and bank operations.
- Real-time incident detection
- Multi-source ticket ingestion
- Automated classification
Automate & Dispatch
Smart routing assigns the right engineer for the fastest resolution.
- Proximity-based routing
- Skill & workload matching
- Instant field notifications
Measure & Improve
Live dashboards give banks, CMCs, and vendors a single source of truth.
- SLA & KPI dashboards
- Auditable job history
- Continuous SLA optimisation
